by Kyle | May 12, 2022 | Agent Management
First, you sent them home to work. Now you call them back to the office. At least some of them. Is there a difference in agent performance by venue? During the early days of Covid, we provided in-the-moment coaching on coronavirus messaging. As companies rushed to...
by Kyle | Feb 9, 2022 | Uncategorized
Here is our founder, Kyle Carter, describing Zenylitics’ “Guided Insights as a Service” speech analytics managed service. Zenylitics is a provider of Insights as a Service. We leverage a tool called CallMiner, which is a speech analytics (also known...
by Kyle | Feb 8, 2022 | Use Cases
Here is an interview snippet between Zenylitics founder Kyle Carter, and Rebecca Roberts, COO of LJ Ross. The 2-minute conversation explores best practices in Collections RevOps using speech analytics to maximize the potential of financial services revenue recovery....
by Kyle | May 7, 2020 | Use Cases
“Script” has become a naughty word in the contact center space, much like “work from home” (pre-COVID), for good reason. We hear it all the time with new clients. “Ugh…no. We don’t use scripts. We want our agents to sound natural and build rapport with our customers.”...
by Kyle | Mar 24, 2020 | Agent Management
May you live in interesting times… A few short weeks ago, everything was business as usual. Traffic was brutal, the lines at Kroger were normal, and the availability of paper products wasn’t even the slightest concern. Add a global pandemic into the equation…Grocery...
