Here is our founder, Kyle Carter, describing Zenylitics’ “Guided Insights as a Service” speech analytics managed service.
Zenylitics is a provider of Insights as a Service. We leverage a tool called CallMiner, which is a speech analytics (also known as ‘interaction analytics’) platform.
We’re providing not only the engine, we’re also providing the folks that really help it run. So program managers, business analysts, quality assurance analysts, so on and so forth.
So that’s really what we do. We fill in the people and process gap that sits around the technology.