Zenylitics was founded to solve the most significant challenges with speech analytics in call centres.
Through our own experience operating these very same call centers, we saw first-hand how difficult it is to manage QA effectively while also justifying the costs of salaries, technology and other overhead.
To survive growing compliance requirements and budgetary concerns, companies like ours either had to limit the scale of “first line of defense” monitoring or invest heavily in technology and people. Neither was a great choice.
What if there was a company that could build on top of speech analytics to help executives justify their spending on customer interaction tools, with a cost structure that can reduce spend?
This question is why we exist.
We develop solutions using a combination of AI-powered speech analytics, combining it with our people and process expertise, at a price you will love.
