LEARN ABOUT ZENYLITICS

At Zenylitics we are passionate about improving our client’s contact center performance through the application of advanced speech and language analytics. We help our clients improve customer experience, increase sales conversions, improve compliance, and increase the effectiveness and efficiency of your QA process.

Our Story

 

Zenylitics was founded to solve the most significant challenges with quality assurance programs in small-to medium-sized call centers. Through our own experience operating these very same call centers, we saw first- hand how difficult it is to manage QA effectively while also justifying the costs of salaries, technology and other overhead. To survive growing compliance requirements and budgetary concerns, companies like ours either had to limit the scale of “first line of defense” monitoring or invest heavily in technology and people. Neither was a great a choice.

That led us to one simple question: What if there was a company that could provide quality control on every interaction a contact center has with its customers, with a cost structure that can reduce spend? This question is why we exist. We develop solutions using a combination of AI powered speech analytics and professional quality assurance agents to give you “peace of mind” at a price you will love.

 

 

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Our Team

 

Our team has decades of contact center experience in customer service, account servicing, and collections operations, as well as compliance, quality assurance, and executive level leadership. We know that a top- notch QA program does more than just “check the box”. The best programs provide risk mitigation through complaint and dispute management, improve customer experience, and provide contact center leaders with invaluable agent coaching and training opportunities and insight into their customers and their needs.

Our passion is driven by the idea that a QA program can be fluid and specific to our clients’ needs. We’ve seen too many instances where QA is looked upon solely as a cost center, not a valued addition to day-to- day operations. Our programs are built by leveraging our experiences in contact center operations and mastery of speech analytics to create packages that
specifically target our client’s needs.

 

 

At Zenylitics we are passionate about improving our client’s contact center performance through the application of advanced speech and language analytics.

Recent Posts

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  • Unearthing Operational Efficiencies with Speech Analytics Vol. 1

 

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@ shannon@zenylitics.com
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