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About Us

Transforming Data Into Intelligence

Zenylitics turns contact center data into intelligence that spans from the boardroom all the way down to the supervisor level.

Zenylitics team member working beside a CallMiner LISTEN award
Our Position

Our Position in the Conversation Intelligence Market

The conversation intelligence market is largely built around software vendors.

Most platforms in this category sell licenses, configure dashboards, and provide technical support. The assumption behind that model is that once an organization has access to a conversation intelligence platform, someone internally will figure out how to extract strategic value from it. For organizations with dedicated analytics teams and mature QA infrastructure, that assumption holds.

For the majority of contact-center organizations, it does not.

Zenylitics occupies a distinct position in this market. We are a consulting firm that builds and operates conversation intelligence programs on behalf of clients and delivers the output directly to the people responsible for organizational decisions.

Our strongest platform partnership is with CallMiner, reflected in consecutive Business Impact Partner of the Year wins in 2024 and 2025. We work with organizations using CallMiner, Gong, Verint, Dialpad, and other conversation intelligence platforms. The platform is a tool. We are accountable for the intelligence it produces.

Our Story

Engineered by Operators, Built for Intelligence.

Zenylitics was born on the contact center floor. Having managed operations ourselves, we experienced the frustration of traditional speech analytics—solutions that forced a tradeoff between exorbitant costs and partial QA coverage.

We eliminated that compromise by turning every interaction into real-time business intelligence. We deliver 100% automated compliance coverage and clear executive insights without the operational bloat.

The Problem

The Problem We Have Spent Nine Years Solving

Most organizations generating significant contact-center volume share a version of the same problem.

The recordings are there, and the platforms are running. Teams produce reports. But most of the information stays inside the analyst and operations layer, where it rarely turns into the kind of strategic clarity decision-makers need for decisions about revenue, compliance, customer experience, or organizational direction.

The problem is usually not the technology. Modern contact-center platforms can surface meaningful signals from customer conversations. The breakdown happens after those signals are found: who sees them, how they are presented, and whether they are organized in a way that connects directly to a business decision.

Zenylitics was built around a specific conviction: conversation intelligence produces business value only when it is delivered to the right people, at the right level of the organization, in a format they can act on without needing it explained.

That conviction has not changed since 2017. The technology we use to fulfill it has changed significantly.

Zenylitics team members at a tasting event
What We Do

What Zenylitics Does

Zenylitics operates as a conversation intelligence consulting firm with two core delivery models.

Guided Insights as a Service® is our flagship analytics program. We connect to a client's existing contact-center data, build the analytics infrastructure around their most important business questions, and deliver structured findings to decision-makers at every level on an ongoing basis. The program covers analyst staffing, scorecard architecture, ongoing calibration, category management, and reporting written for decision-makers. Clients receive finished intelligence rather than platform access.

Dossier is our executive briefing product. It connects to an existing conversation intelligence platform, evaluates metric movement against statistical-significance thresholds, and delivers a rigorous, analyst-reviewed briefing to VPs and C-suite leaders on a recurring schedule. Deliveries arrive as branded email, narrated audio, and video. Every briefing is approved by a Zenylitics analyst before delivery. No dashboard access is required on the recipient's end.

Both products share the same underlying principle: Business leaders should receive intelligence that is finished, statistically grounded, and structured around a decision, not raw data that requires further work before it becomes useful.

Our Core Team

The Minds Behind Zenylitics

Kyle Carter

Kyle Carter

Co-founder and CEO, Zenylitics

Kenneth Pedersen

Kenneth Pedersen

Board Advisor, Zenylitics

Shubham Upadhyay

Shubham Upadhyay

Managing Director, Zenylitics India Pvt Ltd;
Head of Analytics

Zenylitics at a Glance

Industries and Organizations We Work With

Zenylitics has delivered conversation intelligence consulting programs over nine years, across multiple industries.

Our deepest work is in financial services and healthcare; we also work in pharma, collections, home services, and BPO. Dossier is deployed across credit unions, community banks, and enterprise contact centers across healthcare, pharma, and e-commerce.

The first is a contact-center organization with significant interaction volume and no structured program for turning that data into intelligence that reaches decision-makers. Zenylitics builds and operates the full program on their behalf.

The second is an organization that has already invested in a conversation intelligence platform and is not seeing the return it expected. Zenylitics provides the consulting infrastructure and delivery capability that converts platform output into finished intelligence for leaders across the organization.

In both situations, the gap we close is the same: contact-center data that exists without producing strategic direction for the people who need it most.

Financial svcs Healthcare Pharma BPO EXECUTIVE BRIEF
Recognition

Credentials and Recognition

Awards

CallMiner Business Impact Partner of the Year – 2024 and 2025

Zenylitics won this award for its ability to produce measurable business results through fast insights, long-term client relationships, and strong delivery.

Founded

Founded in 2017

We bring nine years of continuous conversation intelligence consulting, program delivery, and methodology development across multiple industries and contact-center environments.

Headquarters

Dallas, Texas – Headquarters

Corporate operations and leadership are based in Dallas, with an analyst delivery team operating in Delhi, India, to support enterprise-scale program requirements and multilingual analysis.

Let's Connect With a Purpose

Start With a Conversation Intelligence Assessment

If your organization is generating contact center data that is not producing clear strategic direction for your decision-makers, the assessment begins with a direct conversation about where your program currently stands and what your teams need from it.

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