Zenylitics Delivers Speech Analytics to Improve Call Center Effectiveness

Watch how Zenylitics delivers Speech Analytics to improve Call Center Effectiveness.

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Grow. Protect. Excite. We Help You Do All Three.

Is your contact center set up to fuel your business strategy? By unleashing the power of speech analytics, you can grow revenue and protect your business, all while exciting your customers. Here’s how:

Grow through improved sales effectiveness and conversion rates. At Zenylitics, we leverage speech and contact center analytics so you can determine what is working — and what isn’t when positioning your products and services with customers. Regardless of your business or industry, speech analytics can be your path to agent effectiveness.

Protect through improved Compliance. Do you have issues with compliance? We hope you don’t. But hope is not enough. Through the power of speech analytics, we will help you ensure compliance with government regulations and industry best practices. More powerful than QA sampling programs and audits, speech analytics can provide comprehensive insights into your operational risk — and turn ‘hope’ into certainty.

Zenylitics provides managed speech analytics services. Zenylitics outsourced QA reduce costs and improve client monitoring efficiency. Consulting services help speed enterprise-level clients to ROI. CallMiner and Speech analytics training makes you self-sufficient and keeps you that way.

Excite your customer base with a superior customer experience. We’re able to analyze customer satisfaction across a myriad of interactions. The insights gained can shape training, product development, and marketing efforts across your organization. Customer feedback is valuable. Being able to analyze 100% of customer interactions is invaluable.

In Zenylitics, you’ll find a true solutions partner. Contact us, and we’ll show you how we will help you:

  • Grow your Revenue
  • Protect Your Business; and
  • Excite your Customer Base.

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Speech Analytics

Speech analytics has revolutionized quality control by providing an unmatched level of insight into agent-customer interactions.

Quality Assurance

Effective quality assurance programs are not “one size fits all”. We understand that the most successful solution is one that is tailored […]

Consulting

Many of our clients have already started on their journey with speech analytics at the enterprise level. Our experienced team can help […]

Our Story

What Makes Zenylitics Different?

Zenylitics provides fully managed ‘Speech Analytics as a Service’ for contact centers. Whether you are looking to build a robust compliance monitoring program, improve customer experience, or measure consumer behavior patterns, Zenylitics creates a customized speech analytics program to suit your needs. Leveraging its expertise in speech analytics, the Zen team will transform your agent monitoring program and provide unmatched insights into your consumer interactions.

 

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