Zenylitics turns contact center data into executive-level intelligence, structured findings that reach VPs and C-suite leaders with the clarity needed to inform real business decisions.
Contact centers generate thousands of hours of customer conversations and millions of data points every week.
Traditional analytics workflows often remain limited to QA reviews, dashboard updates, and internal reporting cycles. As a result, critical signals rarely reach VP or C-suite leaders who can act on them strategically.
Revenue risks, compliance exposure, and customer experience trends can remain buried in unreviewed recordings, data warehouses, and spreadsheets.
Zenylitics helps organizations turn contact center data into leadership-ready intelligence.
A done-for-you conversation intelligence program that delivers executive-level intelligence from your contact center data.
Zenylitics connects to your existing interaction data, builds the analytics infrastructure around your leadership's most important business questions, and delivers structured findings directly to your decision-makers on an ongoing basis.
Every finding is structured around five questions in sequence: what changed in the data, what caused that change, why it carries business significance, what an appropriate response looks like, and how success will be measured. That framework is what separates a finding executives can act on from a report that sits unread in an inbox.
First findings delivered within 90 days through Iteration 0, our proprietary onboarding methodology.
Executives at most contact center organizations have no reliable way to receive consistent, finished intelligence from their conversation data without navigating a dashboard or waiting for a manual report.
Dossier solves that. It connects to your existing conversation intelligence platform, evaluates which metrics have moved beyond normal statistical variation, and delivers a validated, analyst-reviewed briefing to your VP and C-suite leaders on a recurring schedule, formatted as branded email, narrated audio, and video.
Each briefing arrives finished. Leadership reads or listens on their own schedule without any interpretation burden.
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Your organization has significant contact center volume and no structured program for turning data into findings that reach leadership. Zenylitics builds and runs the full intelligence program on your behalf at a cost structure that does not require building a permanent internal team.
Your organization invested in a conversation intelligence platform. The technology is running, but leadership is not receiving consistent, finished intelligence from it. Zenylitics provides the consulting layer that converts platform output into executive intelligence your leadership can use.
Hope Rufrano of Dunlop Sports Americas shares their success with CallMiner, highlighting the synergy of ‘people’, ‘process’, and ‘technologies’. With Zenylitics’ help, Dunlop tackled challenges like call silences, and enhancing customer satisfaction and efficiency.
Human-calibrated intelligence: Every finding Zenylitics surfaces is reviewed and approved by a domain-expert analyst before reaching a client. AI processes volume. Analysts determine what findings mean for a specific business and frame them in language that holds up under executive scrutiny.
Nine years of conversation intelligence consulting: Founded in 2017, Zenylitics has spent nine years consulting on conversation intelligence programs across multiple industries. The firm earned the CallMiner Business Impact Partner of the Year recognition consecutively in 2024 and 2025.
Platform-agnostic, executive-focused delivery: Zenylitics works with organizations using CallMiner, Gong, Verint, Dialpad, and other conversation intelligence platforms. The capability is built around delivering executive intelligence, not managing a specific technology.
Zenylitics turns contact center data into executive-level intelligence. We connect to your interaction data, run the full consulting and analytics operation, and deliver structured findings to your VP and C-suite leadership on a defined schedule.
A speech analytics platform gives your team data access and tooling. Zenylitics delivers finished intelligence to your leadership team, structured, analyst-reviewed, and formatted specifically for executive decision-making.
Every engagement delivers first findings within 90 days through Iteration 0, our proprietary onboarding methodology. Most organizations spend six to twelve months in platform configuration before their program produces output that reaches leadership.
Dossier is built for VP and C-suite leaders who need consistent intelligence from their contact center data without managing a dashboard. It delivers statistically validated, analyst-reviewed briefings as email, audio, and video on a recurring schedule.
Zenylitics delivers conversation intelligence consulting across financial services, healthcare, pharma, collections, home services, BPO, credit unions, community banks, and e-commerce.
