Delivering Conversation Analytics Results in the First 90 Days
Discover how Dunlop Sports Americas partnered with CallMiner and Zenylitics to integrate people, processes, and analytics to tackle call silences and boost overall customer satisfaction.
Zenylitics turns contact-center data into executive-level intelligence, presenting structured findings that give VPs and C-suite leaders with the clarity needed to inform real business decisions
Contact centers generate vast amounts of data, but critical insights often remain buried in recordings, dashboards, and spreadsheets. Zenylitics turns this data into intelligence that decision-makers can act on, surfacing revenue risks, compliance exposure, and customer experience trends.
A done-for-you conversation intelligence program that connects to your existing interaction data, builds custom-fit infrastructure around core business questions, and delivers clarity directly to decision-makers. Think of it as the analytics team down the hall, embedded in how you make decisions and available for as much support and training as your team needs.
Every insight answers five core questions covering what changed, what caused it, why it carries business significance, what response fits, and how the outcome will be measured.
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Executives at most contact-center organizations lack a direct way to receive finished intelligence from conversation data without navigating complex dashboards or waiting for manual reports.
Dossier connects to your current platform, evaluates metrics moving beyond normal statistical variation, and delivers validated, analyst-reviewed briefings to your VPs and C-suite leadership on a recurring schedule.
Learn About Dossier 
Leadership receives insights derived directly from actual buyer interactions, bringing clarity to conversion trends, objection patterns, and high-value revenue leakage.
Unmonitored interactions quietly accumulate systemic exposure. Zenylitics evaluates 100% of volume and routes critical findings to risk leaders before exposure escalates to regulatory triggers.
Relying on low-response surveys creates strategic blind spots. Zenylitics isolates root-cause customer friction across all calls and chats to guide targeted operational improvement.
Contact centers generate vast amounts of data, but critical insights often remain buried in recordings, dashboards, and spreadsheets. Zenylitics turns this data into intelligence that decision-makers can act on, surfacing revenue risks, compliance exposure, and customer experience trends.
Your organization invested in a conversation-intelligence platform. The technology is running, but leadership is not receiving consistent, finished intelligence from it. Zenylitics provides the consulting layer that converts platform output into executive intelligence your leadership can use.
Rapid value creation is built into the foundation of Zenylitics. Our structured execution framework combines conversational intelligence technology, strategic alignment, and targeted refinement to deliver measurable ROI without lengthy ramp-up delays.
Rapidly integrate conversational technology, baseline current operational benchmarks, and isolate high-friction interaction areas.
Deploy targeted workflow adjustments, refine agent coaching parameters, and reduce silence times and dead air.
Validate efficiency improvements against core financial metrics, lock in CX gains, and expand operational insights across teams.
Discover how Dunlop Sports Americas partnered with CallMiner and Zenylitics to integrate people, processes, and analytics to tackle call silences and boost overall customer satisfaction.
Every engagement starts with the single business question your leadership most needs answered. That question shapes how the entire program is structured, so findings stay relevant to the people receiving them. Zenylitics analysts review your existing contact center data, set the baseline, and define the KPIs and the primary and secondary metrics that each finding will track.
The team builds scorecard architecture and category taxonomy around your most important business questions and tests them against your environment.
AI processes your full interaction volume while analysts review every output.
Structured findings reach your decision-makers on an ongoing basis, and what the team learns each cycle feeds back into calibration.
Every finding Zenylitics surfaces is reviewed and approved by a domain-expert analyst before reaching a client. AI processes volume. Analysts determine what findings mean for a specific business and frame them in language that holds up under leadership scrutiny.
Founded in 2017, Zenylitics has spent nine years consulting on conversation intelligence programs across multiple industries. The firm earned the CallMiner Business Impact Partner of the Year recognition consecutively in 2024 and 2025.
Zenylitics works with organizations using CallMiner, Gong, Verint, Dialpad, and other conversation intelligence platforms. The capability is built around delivering intelligence that leaders at every level can act on, and it runs across whichever platform an organization already uses.
Schedule a quick conversation with our team to evaluate how Zenylitics fits into your contact center strategy.
Schedule a Strategy CallZenylitics turns raw contact center interaction data into intelligence that decision-makers can act on. We manage the end-to-end analytical workflow, which covers integrating with your data sources, identifying root causes behind performance shifts, and delivering clear, structured briefs to leaders from the supervisor level to the C-suite.
Traditional software platforms require your team to build, maintain, and interpret complex dashboards. Zenylitics provides a fully managed service that combines advanced AI models with expert domain analysts to translate data into strategic recommendations and executive briefings.
Onboarding is designed for rapid deployment, taking under two weeks with zero engineering burden on your internal teams. Initial baseline intelligence reports and executive briefings are typically delivered within 30 days of data connection.
Dossier is our proprietary delivery framework created specifically for C-suite and executive stakeholders. Instead of asking leaders to work through dashboards, Dossier delivers concise, multimedia executive summaries (via branded email, video, and audio) focused on statistically significant metric shifts and clear recommended actions.
We specialize in enterprise organizations with high-volume customer interaction operations, primarily across financial services, healthcare, B2B software, retail, and telecommunications.