by Ken Pedersen | Mar 19, 2022 | Uncategorized
Zenylitics partners with Pharma / healthcare specialist Centerfirst. In this interview conducted by Pete Guillot, Kyle Carter, Zenylitics’ founder, explains his rationale for founding Zenylitics and discusses a key factor for speech analytics success. Pete:...
by Kyle | Feb 9, 2022 | Uncategorized
Here is our founder, Kyle Carter, describing Zenylitics’ “Guided Insights as a Service” speech analytics managed service. Zenylitics is a provider of Insights as a Service. We leverage a tool called CallMiner, which is a speech analytics (also known...
by Ken Pedersen | Mar 16, 2020 | Uncategorized
6 Speech Analytics Insights Revealed in a Time of Coronavirus [Updated 3/25/20] The COVID-19 coronavirus is affecting everyone. As a provider of managed CallMiner Eureka speech analytics, Zenylitics has a unique insight into how the pandemic is affecting its...
by Kyle | Jan 19, 2020 | Uncategorized
“Would you like me to cancel your subscription for you?” This was asked of me, unprompted, by a helpdesk rep for a major file-hosting service during a chat session this week. I had had some permission issues, and I was expressing frustration in the level of service...
by Kyle | Nov 22, 2019 | Uncategorized
7 Agent Adoption Tips For Your Speech Analytics Program Speech analytics programs should deliver initial results within 90 days. How you on board your agents can impact how quickly you see results in yours. Here are 7 tips for driving agent adoption in your speech...
by Ken Pedersen | Aug 22, 2019 | Uncategorized
Speech Analytics Call Sampling as a Cost Management Tactic Speech analytics has proven itself as a powerful tool for improving contact center performance. Large enterprises everywhere use it and the growth of the speech analytics industry is a powerful signal that...
