by Ken Pedersen | Aug 22, 2019 | Uncategorized
Speech Analytics Call Sampling as a Cost Management Tactic Speech analytics has proven itself as a powerful tool for improving contact center performance. Large enterprises everywhere use it and the growth of the speech analytics industry is a powerful signal that...
by Ken Pedersen | Aug 11, 2019 | Uncategorized
Scaling Your Home Services Call Center with Speech Analytics in the Face of Growing Demand As a home services company, you are mastering digital marketing to scale demand for your services. Now you encounter a new challenge: meeting the increased demand in your...
by Ken Pedersen | Dec 20, 2018 | Uncategorized
Today started as many days do. A cup of coffee, quick breakfast in the kitchen while checking emails and planning my day, with NPR on our Amazon Echo in the background. Very exciting kickoff to a Wednesday. I realized that I still have a few Christmas presents in...
