by Kyle | Jan 19, 2020 | Uncategorized
“Would you like me to cancel your subscription for you?” This was asked of me, unprompted, by a helpdesk rep for a major file-hosting service during a chat session this week. I had had some permission issues, and I was expressing frustration in the level of service...
by Kyle | Nov 22, 2019 | Uncategorized
7 Agent Adoption Tips For Your Speech Analytics Program Speech analytics programs should deliver initial results within 90 days. How you on board your agents can impact how quickly you see results in yours. Here are 7 tips for driving agent adoption in your speech...
by Ken Pedersen | Aug 22, 2019 | Uncategorized
Speech Analytics Call Sampling as a Cost Management Tactic Speech analytics has proven itself as a powerful tool for improving contact center performance. Large enterprises everywhere use it and the growth of the speech analytics industry is a powerful signal that...
by Ken Pedersen | Aug 11, 2019 | Uncategorized
Scaling Your Home Services Call Center with Speech Analytics in the Face of Growing Demand As a home services company, you are mastering digital marketing to scale demand for your services. Now you encounter a new challenge: meeting the increased demand in your...
by Ken Pedersen | Dec 20, 2018 | Uncategorized
Today started as many days do. A cup of coffee, quick breakfast in the kitchen while checking emails and planning my day, with NPR on our Amazon Echo in the background. Very exciting kickoff to a Wednesday. I realized that I still have a few Christmas presents in...
