• Kenneth Pedersen
  • Posted by Kenneth Pedersen
December 23, 2021
4 min read

How to Deliver Conversation Analytics Results in the First 90 Days

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  • Kyle
  • Posted by Kyle
May 7, 2020
4 min read

Enforcing Script Adherence Increases LTV 5x

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support center agent talking to his customer on the phone. Premium Photo
  • Kyle
  • Posted by Kyle
March 24, 2020
4 min read

Managing Work from Home Agents with Speech Analytics

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  • Ken Pedersen
  • Posted by Ken Pedersen
March 16, 2020
7 min read

6 Coronavirus Insights Revealed by Speech Analytics

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  • Uzair
  • Posted by Uzair
March 5, 2020
4 min read

Definitive Guide to Make a Daily More Productive Working Flow.

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  • Kyle
  • Posted by Kyle
January 19, 2020
4 min read

5 Questions to Ensure Your Agents are Making the Appropriate Effort

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Agent-adoption
  • Kyle
  • Posted by Kyle
November 22, 2019
4 min read

7 Agent Adoption Tips for your Speech Analytics Program

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  • Ken Pedersen
  • Posted by Ken Pedersen
August 22, 2019
16 min read

Call Sampling as a Cost-effective Speech Analytics Strategy

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  • Ken Pedersen
  • Posted by Ken Pedersen
August 11, 2019
11 min read

Home Services and Using Speech Analytics To Scale Your Call Center

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  • Ken Pedersen
  • Posted by Ken Pedersen
December 20, 2018
5 min read

Coffee, Whiskey Glasses, and Seven Quick Uses of Customer Behavioral Data

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