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Unearthing Operational Efficiencies with Speech Analytics Vol. 1
The most successful operations leaders are always looking for that “edge” or tool to give them an advantage. They’re searching for that new process or technology that will resonate with their executives during their next big board meeting, when they hear something...
Practice what you Preach!
Practice what you Preach! Amazing insights from CM Training Or as I also like to say, lead by example. I’m trying to successfully do both. I am always telling potential clients and current clients how important training is in a successful SA & QA solutions...
The Speech Analytics Dilemma
THE SPEECH ANALYTICS DILEMMA Is your platform acting as big brother, collecting dust, or something more robust? In today’s compliant centric credit and collection world, more and more agencies are turning to speech analytics platforms to help solve their compliance...
Zenylitics Partners with Northern Kentucky University
Zenylitics Partners with Northern Kentucky University MBA Class on Strategy MBA Class Provides Strategic Analysis for Fast Growing Cincinnati Company [Cincinnati, Ohio, August 2, 2018]. The Northern Kentucky University MBA program’s business capstone class recently...
Driving Contact Center Effectiveness…
Driving Contact Center Effectiveness through a Custom Fitting of Your Speech Analytics Solution Buying the right technology and getting it to work properly is no more complicated than building a nuclear reactor from wristwatch parts in a darkened room using only your...
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