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Speech Analytics Goal Setting – Kyle Carter interviewed by Centerfirst’s Pete Guillot
Zenylitics partners with Pharma / healthcare specialist Centerfirst. In this interview conducted by Pete Guillot, Kyle Carter, Zenylitics' founder, explains his rationale for founding Zenylitics and discusses a key factor for speech analytics success.Pete: Welcome....
Zenylitics ‘Guided insights as a Service’:
60 second video summary
Here is our founder, Kyle Carter, describing Zenylitics' "Guided Insights as a Service" speech analytics managed service. Zenylitics is a provider of Insights as a Service. We leverage a tool called CallMiner, which is a speech analytics (also known as 'interaction...
Collections Case Study: Speech Analytics Improves Conversions with Directive Payment Language
Here is an interview snippet between Zenylitics founder Kyle Carter, and Rebecca Roberts, COO of LJ Ross. The 2-minute conversation explores best practices in Collections RevOps using speech analytics to maximize the potential of financial services revenue...
Enforcing Script Adherence Increases LTV 5x
“Script” has become a naughty word in the contact center space, much like “work from home” (pre-COVID), for good reason. We hear it all the time with new clients. “Ugh…no. We don’t use scripts. We want our agents to sound natural and build rapport with our customers.”...
Managing Work from Home Agents with Speech Analytics
May you live in interesting times… A few short weeks ago, everything was business as usual. Traffic was brutal, the lines at Kroger were normal, and the availability of paper products wasn’t even the slightest concern. Add a global pandemic into the equation…Grocery...
6 Coronavirus Insights Revealed by Speech Analytics
6 Speech Analytics Insights Revealed in a Time of Coronavirus [Updated 3/25/20] The COVID-19 coronavirus is affecting everyone. As a provider of managed CallMiner Eureka speech analytics, Zenylitics has a unique insight into how the pandemic is affecting its...
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