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E.X.E.C.U.T.E With Zenylitics

Earning, Xperience, Efficiency, Compliance, Upsell, Testing - Easy! In this post, we break down the PCT Magazine webinar recording to show you how your home services business contact center can benefit from speech analytics and why it should be the easiest decision...

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Celebrating 5 Years of Zenylitics!

After two years of COVID lockdowns and only interacting with team members remotely, we thought it was finally time to reinstate our Annual Strategic Planning Meeting and get everyone back together in person. The idea turned out to be the best one we've had since a...

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Using Speech Analytics to Measure Hybrid WFM Programs

First, you sent them home to work. Now you call them back to the office. At least some of them. Is there a difference in agent performance by venue? During the early days of Covid, we provided in-the-moment coaching on coronavirus messaging. As companies rushed to...

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