by Ken Pedersen | Mar 16, 2020 | Uncategorized
6 Speech Analytics Insights Revealed in a Time of Coronavirus [Updated 3/25/20] The COVID-19 coronavirus is affecting everyone. As a provider of managed CallMiner Eureka speech analytics, Zenylitics has a unique insight into how the pandemic is affecting its...
by Ken Pedersen | Aug 22, 2019 | Uncategorized
Speech Analytics Call Sampling as a Cost Management Tactic Speech analytics has proven itself as a powerful tool for improving contact center performance. Large enterprises everywhere use it and the growth of the speech analytics industry is a powerful signal that...
by Ken Pedersen | Aug 11, 2019 | Uncategorized
Scaling Your Home Services Call Center with Speech Analytics in the Face of Growing Demand As a home services company, you are mastering digital marketing to scale demand for your services. Now you encounter a new challenge: meeting the increased demand in your...
by Ken Pedersen | Dec 20, 2018 | Uncategorized
[avatar user=”Kyle” /] Today started as many days do. A cup of coffee, quick breakfast in the kitchen while checking emails and planning my day, with NPR on our Amazon Echo in the background. Very exciting kickoff to a Wednesday. I realized that I still...
by Ken Pedersen | Sep 11, 2018 | News and Information
THE SPEECH ANALYTICS DILEMMA Is your platform acting as big brother, collecting dust, or something more robust? In today’s compliant centric credit and collection world, more and more agencies are turning to speech analytics platforms to help solve their compliance...
