by Ken Pedersen | Mar 29, 2022 | Use Cases
CEO Ken Pedersen is interviewed by Pete Guillot, President of CenterFirst, regarding the state of speech analytics advances in healthcare. Pete: Welcome to another two-part series in our video with experts from around the industry. Today, we have Ken Pedersen. Ken is...
by Ken Pedersen | Mar 19, 2022 | Uncategorized
Zenylitics partners with Pharma / healthcare specialist Centerfirst. In this interview conducted by Pete Guillot, Kyle Carter, Zenylitics’ founder, explains his rationale for founding Zenylitics and discusses a key factor for speech analytics success. Pete:...
by Ken Pedersen | Mar 16, 2020 | Uncategorized
6 Speech Analytics Insights Revealed in a Time of Coronavirus [Updated 3/25/20] The COVID-19 coronavirus is affecting everyone. As a provider of managed CallMiner Eureka speech analytics, Zenylitics has a unique insight into how the pandemic is affecting its...
by Ken Pedersen | Aug 22, 2019 | Uncategorized
Speech Analytics Call Sampling as a Cost Management Tactic Speech analytics has proven itself as a powerful tool for improving contact center performance. Large enterprises everywhere use it and the growth of the speech analytics industry is a powerful signal that...
by Ken Pedersen | Aug 11, 2019 | Uncategorized
Scaling Your Home Services Call Center with Speech Analytics in the Face of Growing Demand As a home services company, you are mastering digital marketing to scale demand for your services. Now you encounter a new challenge: meeting the increased demand in your...
