Zenylitics Named CallMiner 2024 Business Impact Partner of the Year at LISTEN
CallMiner Announces Zenylitics as ‘Business Impact Partner of the Year’ at 2024 LISTEN Awards, Recognizing Achievements in Conversation Intelligence CallMiner, the leading provider of conversation intelligence to improve customer experience (CX), announced the winners of the 2024 LISTEN Awards at its annual user conference, LISTEN 2024. The CallMiner LISTEN Awards honor customers and partners for […]
Dunlop Sports Case Study: Conversation Analytics Results in the First 90 Days
Introduction: Pioneering Conversational Excellence
Speech Analytics in Collections: How LJ Ross Maximized Revenue
Kyle Carter was recently interviewed by podcaster Nick Shaver about Zenylitic’s financial services customer LJ Ross. Kyle discusses how his team quickly delivers revenue enhancement value while ensuring compliance and efficiencies.
Celebrating 5 Years of Zenylitics!
After two years of COVID lockdowns and only interacting with team members remotely, we thought it was finally time to reinstate our Annual Strategic Planning Meeting and get everyone back together in person. The idea turned out to be the best one we’ve had since a casual poolside conversation in Jamaica back in 2017 led […]
Speech Analytics in Healthcare: Ken Pedersen Interviewed by CenterFirst
CEO Ken Pedersen is interviewed by Pete Guillot, President of CenterFirst, regarding the state of speech analytics advances in healthcare. Pete: Welcome to another two-part series in our video with experts from around the industry. Today, we have Ken Pedersen. Ken is the CEO of Zenylitics. Zenylitics is an organization that works using the […]
Speech Analytics Goal Setting – Kyle Carter interviewed by Centerfirst’s Pete Guillot
Zenylitics partners with Pharma / healthcare specialist Centerfirst. In this interview conducted by Pete Guillot, Kyle Carter, Zenylitics’ founder, explains his rationale for founding Zenylitics and discusses a key factor for speech analytics success. Pete: Welcome. This is the second in a two-part series with Zenylitics, a key partner of ours. And today we have […]
Speech Analytics Call Sampling: A Cost-Effective Strategy and Its Limits
Speech analytics call sampling strategies can enhance speech analytics programs and increase their cost-effectiveness — especially for mid-market companies and smaller-sized call centers.
Speech Analytics for Home Services Call Centers: Scaling to Meet Demand
As a home services company, you are mastering digital marketing to scale demand for your services. Now you encounter a new challenge: meeting the increased demand in your contact center. The challenge is more than hiring faster and retaining staff longer. The true success metric is scaling up while keeping up the high level of […]
Zenylitics Partners with Northern Kentucky University
Zenylitics Partners with Northern Kentucky University MBA Class on Strategy Long before Zenylitics became a managed conversation intelligence firm working with financial institutions, healthcare organizations, and BPOs across the country, it was a fast-growing speech analytics company trying to figure out its own next move. In 2018, that question landed in front of a graduate […]