BLOG

Enforcing Script Adherence Increases LTV 5x

“Script” has become a naughty word in the contact center space, much like “work from home” (pre-COVID), for good reason. We hear it all the time with new clients. “Ugh…no. We don’t use scripts. We want our agents to sound natural and build rapport with our customers.”...

read more

Managing Work from Home Agents with Speech Analytics

May you live in interesting times… A few short weeks ago, everything was business as usual. Traffic was brutal, the lines at Kroger were normal, and the availability of paper products wasn’t even the slightest concern. Add a global pandemic into the equation…Grocery...

read more

6 Coronavirus Insights Revealed by Speech Analytics

6 Speech Analytics Insights Revealed in a Time of Coronavirus [Updated 3/25/20] The COVID-19 coronavirus is affecting everyone. As a provider of managed CallMiner Eureka speech analytics, Zenylitics has a unique insight into how the pandemic is affecting its...

read more

7 Agent Adoption Tips for your Speech Analytics Program

7 Agent Adoption Tips For Your Speech Analytics Program Speech analytics programs should deliver initial results within 90 days. How you on board your agents can impact how quickly you see results in yours. Here are 7 tips for driving agent adoption in your speech...

read more

 

@2020 Zenylitics | All Right Reserved | Legal | Privacy | Acceptable Use Policy