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5 Questions to Ensure Your Agents are Making the Appropriate Effort
Effort can be measured — whether it is effort invested building rapport, gathering required information, or getting across a value proposition with a sales prospect.
7 Agent Adoption Tips for your Speech Analytics Program
7 Agent Adoption Tips For Your Speech Analytics Program Speech analytics programs should deliver initial results within 90 days. How you on board your agents can impact how quickly you see results in yours. Here are 7 tips for driving agent adoption in your speech...
Call Sampling as a Cost-effective Speech Analytics Strategy
Speech analytics call sampling strategies can enhance speech analytics programs and increase their cost-effectiveness — especially for mid-market companies and smaller-sized call centers.
Home Services and Using Speech Analytics To Scale Your Call Center
Scaling Your Home Services Call Center with Speech Analytics in the Face of Growing Demand As a home services company, you are mastering digital marketing to scale demand for your services. Now you encounter a new challenge: meeting the increased demand in your...
Coffee, Whiskey Glasses, and Seven Quick Uses of Customer Behavioral Data
Today started as many days do. A cup of coffee, quick breakfast in the kitchen while checking emails and planning my day, with NPR on our Amazon Echo in the background. Very exciting kickoff to a Wednesday. I realized that I still have a few...
ISO Rock Star Analyst
We are looking to add a part-time analyst to our Zenylitics team. The individual will work remotely on a project basis analyzing our customer’s interaction data. Self-motivated, strong analytical skill, ability to communicate value and ROI to a client is...
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