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Coffee, Whiskey Glasses, and Seven Quick Uses of Customer Behavioral Data
Today started as many days do. A cup of coffee, quick breakfast in the kitchen while checking emails and planning my day, with NPR on our Amazon Echo in the background. Very exciting kickoff to a Wednesday. I realized that I still have a few...
read moreISO Rock Star Analyst
We are looking to add a part-time analyst to our Zenylitics team. The individual will work remotely on a project basis analyzing our customer’s interaction data. Self-motivated, strong analytical skill, ability to communicate value and ROI to a client is...
read moreUnearthing Operational Efficiencies with Speech Analytics Vol. 1
The most successful operations leaders are always looking for that “edge” or tool to give them an advantage. They’re searching for that new process or technology that will resonate with their executives during their next big board meeting, when they hear something...
read morePractice what you Preach!
Practice what you Preach! Amazing insights from CM Training Or as I also like to say, lead by example. I’m trying to successfully do both. I am always telling potential clients and current clients how important training is in a successful SA & QA solutions...
read moreThe Speech Analytics Dilemma
THE SPEECH ANALYTICS DILEMMA Is your platform acting as big brother, collecting dust, or something more robust? In today’s compliant centric credit and collection world, more and more agencies are turning to speech analytics platforms to help solve their compliance...
read moreZenylitics Partners with Northern Kentucky University
Zenylitics Partners with Northern Kentucky University MBA Class on Strategy MBA Class Provides Strategic Analysis for Fast Growing Cincinnati Company [Cincinnati, Ohio, August 2, 2018]. The Northern Kentucky University MBA program’s business capstone class recently...
read moreCallMiner Project Initiatives
Eureka CallMiner success begets new speech analytics use cases.
Perhaps your success is in compliance. Now you see the opportunity to increase sales effectiveness. Or you now see the potential for increasing customer satisfaction. We can accelerate your ROI by standing new use cases efficiently.
For 3PL's using CallMiner for their own customers, bringing on new clients doesn't have to be held up by internal resource constraints. We can become your onboarding partner to accelerate growth by scaling your speech analytics backend. Learn how our experienced program management and project team can onboard your new customers in as little as 30 days.
Speech Analytics Program Management
What if you have never run a successful speech analytics program before. Having a seasoned advisor or program leader can set you up for success by getting your CallMiner project off on the right foot. Our program leadership has delivered many successful speech analytics projects. Avoid false starts that put your program at risk. Our program leaders work with your staff to ensure your goals are achieved.
You know “what” you want to achieve with speech analytics. Our team will build a program that will show “how” you achieve those goals. Talk to us about helping you drive your CallMiner Eureka speech analytics program to success.
CallMiner Analyst
Are you building a scorecard and your analyst team is stretched too thin to deliver? Is your team having a tough time getting that first critical mass to start delivering value?
We can assist. Our analysts can caputre your requirements and deliver to your specifications as needed. Zenylitics can be that quick hitter that gets you over the hump in your CallMiner speech analytics journey.
Need Help?
CallMiner Project Initiatives
Eureka CallMiner success begets new speech analytics use cases.
Perhaps your success is in compliance. Now you see the opportunity to increase sales effectiveness. Or you now see the potential for increasing customer satisfaction. We can accelerate your ROI by standing new use cases efficiently.
For 3PL's using CallMiner for their own customers, bringing on new clients doesn't have to be held up by internal resource constraints. We can become your onboarding partner to accelerate growth by scaling your speech analytics backend. Learn how our experienced program management and project team can onboard your new customers in as little as 30 days.
Speech Analytics Program Management
What if you have never run a successful speech analytics program before. Having a seasoned advisor or program leader can set you up for success by getting your CallMiner project off on the right foot. Our program leadership has delivered many successful speech analytics projects. Avoid false starts that put your program at risk. Our program leaders work with your staff to ensure your goals are achieved.
You know “what” you want to achieve with speech analytics. Our team will build a program that will show “how” you achieve those goals. Talk to us about helping you drive your CallMiner Eureka speech analytics program to success.
CallMiner Analyst
Are you building a scorecard and your analyst team is stretched too thin to deliver? Is your team having a tough time getting that first critical mass to start delivering value?
We can assist. Our analysts can caputre your requirements and deliver to your specifications as needed. Zenylitics can be that quick hitter that gets you over the hump in your CallMiner speech analytics journey.
Need Help?
At Zenylitics we are passionate about improving our client’s contact center performance through the application of advanced speech and language analytics.
Recent Posts
- Coffee, Whiskey Glasses, and Seven Quick Uses of Customer Behavioral Data
- ISO Rock Star Analyst
- Unearthing Operational Efficiencies with Speech Analytics Vol. 1
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