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Coffee, Whiskey Glasses, and Seven Quick Uses of Customer Behavioral Data
Today started as many days do. A cup of coffee, quick breakfast in the kitchen while checking emails and planning my day, with NPR on our Amazon Echo in the background. Very exciting kickoff to a Wednesday. I realized that I still have a few...
read moreISO Rock Star Analyst
We are looking to add a part-time analyst to our Zenylitics team. The individual will work remotely on a project basis analyzing our customer’s interaction data. Self-motivated, strong analytical skill, ability to communicate value and ROI to a client is...
read moreUnearthing Operational Efficiencies with Speech Analytics Vol. 1
The most successful operations leaders are always looking for that “edge” or tool to give them an advantage. They’re searching for that new process or technology that will resonate with their executives during their next big board meeting, when they hear something...
read morePractice what you Preach!
Practice what you Preach! Amazing insights from CM Training Or as I also like to say, lead by example. I’m trying to successfully do both. I am always telling potential clients and current clients how important training is in a successful SA & QA solutions...
read moreThe Speech Analytics Dilemma
THE SPEECH ANALYTICS DILEMMA Is your platform acting as big brother, collecting dust, or something more robust? In today’s compliant centric credit and collection world, more and more agencies are turning to speech analytics platforms to help solve their compliance...
read moreZenylitics Partners with Northern Kentucky University
Zenylitics Partners with Northern Kentucky University MBA Class on Strategy MBA Class Provides Strategic Analysis for Fast Growing Cincinnati Company [Cincinnati, Ohio, August 2, 2018]. The Northern Kentucky University MBA program’s business capstone class recently...
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At Zenylitics we are passionate about improving our client’s contact center performance through the application of advanced speech and language analytics.
Recent Posts
- Coffee, Whiskey Glasses, and Seven Quick Uses of Customer Behavioral Data
- ISO Rock Star Analyst
- Unearthing Operational Efficiencies with Speech Analytics Vol. 1
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