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E.X.E.C.U.T.E With Zenylitics
Earning, Xperience, Efficiency, Compliance, Upsell, Testing - Easy! In this post, we break down the PCT Magazine webinar recording to show you how your home services business contact center can benefit from speech analytics and why it should be the easiest decision...
Celebrating 5 Years of Zenylitics!
After two years of COVID lockdowns and only interacting with team members remotely, we thought it was finally time to reinstate our Annual Strategic Planning Meeting and get everyone back together in person. The idea turned out to be the best one we've had since a...
Using Speech Analytics to Measure Hybrid WFM Programs
First, you sent them home to work. Now you call them back to the office. At least some of them. Is there a difference in agent performance by venue? During the early days of Covid, we provided in-the-moment coaching on coronavirus messaging. As companies rushed to...
Speech analytics and healthcare – Ken Pedersen interviewed by Centerfirst’s Pete Guillot
CEO Ken Pedersen is interviewed by Pete Guillot, President of CenterFirst, regarding the state of speech analytics advances in healthcare.Pete: Welcome to another two-part series in our video with experts from around the industry. Today, we have Ken Pedersen. Ken is...
Speech Analytics Goal Setting – Kyle Carter interviewed by Centerfirst’s Pete Guillot
Zenylitics partners with Pharma / healthcare specialist Centerfirst. In this interview conducted by Pete Guillot, Kyle Carter, Zenylitics' founder, explains his rationale for founding Zenylitics and discusses a key factor for speech analytics success.Pete: Welcome....
Zenylitics ‘Guided insights as a Service’:
60 second video summary
Here is our founder, Kyle Carter, describing Zenylitics' "Guided Insights as a Service" speech analytics managed service. Zenylitics is a provider of Insights as a Service. We leverage a tool called CallMiner, which is a speech analytics (also known as 'interaction...
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