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Call Sampling as a Cost-effective Speech Analytics Strategy
Speech analytics call sampling strategies can enhance speech analytics programs and increase their cost-effectiveness — especially for mid-market companies and smaller-sized call centers.
read moreHome Services and Using Speech Analytics To Scale Your Call Center
Scaling Your Home Services Call Center with Speech Analytics in the Face of Growing Demand As a home services company, you are mastering digital marketing to scale demand for your services. Now you encounter a new challenge: meeting the increased demand in your...
read moreCoffee, Whiskey Glasses, and Seven Quick Uses of Customer Behavioral Data
Today started as many days do. A cup of coffee, quick breakfast in the kitchen while checking emails and planning my day, with NPR on our Amazon Echo in the background. Very exciting kickoff to a Wednesday. I realized that I still have a few...
read moreISO Rock Star Analyst
We are looking to add a part-time analyst to our Zenylitics team. The individual will work remotely on a project basis analyzing our customer’s interaction data. Self-motivated, strong analytical skill, ability to communicate value and ROI to a client is...
read moreUnearthing Operational Efficiencies with Speech Analytics Vol. 1
The most successful operations leaders are always looking for that “edge” or tool to give them an advantage. They’re searching for that new process or technology that will resonate with their executives during their next big board meeting, when they hear something...
read morePractice what you Preach!
Practice what you Preach! Amazing insights from CM Training Or as I also like to say, lead by example. I’m trying to successfully do both. I am always telling potential clients and current clients how important training is in a successful SA & QA solutions...
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