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How to Deliver Conversation Analytics Results in the First 90 Days
Hope Rufrano of Zenylitics' customer Dunlop Sports Americas discusses their journey in maximizing customer experience using CallMiner. https://youtu.be/TyXOEcVDGPE Transcript follows Will Stagl All right, let's get started. So again, hi, everyone. Thanks for joining...
Maximizing Revenue in a Financial Services Collections Setting
Kyle Carter was recently interviewed by podcaster Nick Shaver about Zenylitic's financial services customer LJ Ross. Kyle discusses how his team quickly delivers revenue enhancement value while ensuring compliance and efficiencies.
E.X.E.C.U.T.E With Zenylitics
Earning, Xperience, Efficiency, Compliance, Upsell, Testing - Easy! In this post, we break down the PCT Magazine webinar recording to show you how your home services business contact center can benefit from speech analytics and why it should be the easiest decision...
Celebrating 5 Years of Zenylitics!
After two years of COVID lockdowns and only interacting with team members remotely, we thought it was finally time to reinstate our Annual Strategic Planning Meeting and get everyone back together in person. The idea turned out to be the best one we've had since a...
Using Speech Analytics to Measure Hybrid WFM Programs
First, you sent them home to work. Now you call them back to the office. At least some of them. Is there a difference in agent performance by venue? During the early days of Covid, we provided in-the-moment coaching on coronavirus messaging. As companies rushed to...
Speech analytics and healthcare – Ken Pedersen interviewed by Centerfirst’s Pete Guillot
CEO Ken Pedersen is interviewed by Pete Guillot, President of CenterFirst, regarding the state of speech analytics advances in healthcare.Pete: Welcome to another two-part series in our video with experts from around the industry. Today, we have Ken Pedersen. Ken is...
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