CallMiner Announces Zenylitics as ‘Business Impact Partner of the Year’ at 2024 LISTEN Awards, Recognizing Achievements in Conversation Intelligence
CallMiner, the leading provider of conversation intelligence to improve customer experience (CX), announced the winners of the 2024 LISTEN Awards at its annual user conference, LISTEN 2024. The CallMiner LISTEN Awards honor customers and partners for their use of CallMiner’s AI-powered conversation intelligence platform, driving improvements in contact center experience (CCX), customer experience (CX) and enterprise-wide results. This year CallMiner recognized 10 organizations and six individuals across 11 categories.
“Today’s forward-thinking organizations often have one thing in common – they are doing everything they can to accelerate operational efficiency and customer experience,” said Jeff Gallino, CEO and founder, CallMiner. “The CallMiner LISTEN Awards are our opportunity to recognize just some of CallMiner’s customers and partners who are leading the way in their industries, embracing innovative approaches that drive agent performance, compliance, customer satisfaction, and more. I’m immensely proud of the role that the CallMiner platform plays in helping these companies make better business decisions and improve the bottom line.”
Kyle savors the CallMiner recognition award!
2024 LISTEN Award Winners:
- Business Impact Partner of the Year: Zenylitics continues to deliver speed to actionable insights in the small- to mid-markets, enhancing the value its clients get from conversation intelligence. Through the work Zenylitics has done with Inizio, another LISTEN Award winner, the company has been able to drive improvements in quality scorecards, agent metrics and empathy.
- Contributor of the Year: Jim Halloran, Inizio Engage: Jim Halloran spearheaded how Inizio Engage is using CallMiner to measure employee experience and welfare, aligning with key organizational goals. Through Jim’s leadership, the Inizio Engage team is now using an ‘Employee Health’ model to identify when agents have dealt with an influx of difficult interactions, ensuring check-ins when thresholds are hit. Further, ‘kudos’ and ‘extreme compliments’ help Inizio Engage to celebrate agents who receive high praise from customers. Inizio Engage is a customer of Zenylitics.
“One of the key themes across this year’s 2024 LISTEN Award winners is the deep relationships they have all developed with the CallMiner customer success team,” said Jonathan Ranger, Chief Customer Officer, CallMiner. “I believe this collaborative approach is helping to pave the way for these organizations and individuals to establish innovative programs and drive impactful results with the CallMiner platform. Congratulations to all of the 2024 Award winners.”
To learn more about CallMiner, visit: https://callminer.com/
About CallMiner
CallMiner is the global leader in conversation intelligence to improve customer experience (CX). CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, combining deep domain expertise with cutting edge AI technology and machine learning. By elevating insights from the contact center to the boardroom, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across all major verticals including technology, media and telecom (TMT), retail, manufacturing, financial services, healthcare, and travel and hospitality. To learn more, visit CallMiner.com, read the CallMiner blog, or follow us on LinkedIn, Twitter and Facebook.
