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Kyle
  • Kyle
  • Posted by Kyle
July 17, 2025
4 min read

Why We Don’t Want to Listen to Calls (And Why That’s a Good Thing)

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  • Kyle
  • Posted by Kyle
July 2, 2025
6 min read

Right Gear, Right Results: Smart AI Tool Selection

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  • Kyle
  • Posted by Kyle
May 12, 2022
6 min read

Using Speech Analytics to Measure Hybrid WFM Programs

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  • Kyle
  • Posted by Kyle
February 9, 2022
1 min read

Zenylitics 'Guided insights as a Service'

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  • Kyle
  • Posted by Kyle
February 8, 2022
4 min read

Collections Case Study: Speech Analytics Improves Conversions with Directive Payment Language

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People working in call center Free Photo
  • Kyle
  • Posted by Kyle
May 7, 2020
4 min read

Enforcing Script Adherence Increases LTV 5x

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support center agent talking to his customer on the phone. Premium Photo
  • Kyle
  • Posted by Kyle
March 24, 2020
4 min read

Managing Work from Home Agents with Speech Analytics

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  • Kyle
  • Posted by Kyle
January 19, 2020
4 min read

5 Questions to Ensure Your Agents are Making the Appropriate Effort

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Agent-adoption
  • Kyle
  • Posted by Kyle
November 22, 2019
4 min read

7 Agent Adoption Tips for your Speech Analytics Program

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  • Kyle
  • Posted by Kyle
December 14, 2018
1 min read

ISO Rock Star Analyst

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