ARTICLES & INSIGHTS
Blog Insights
Explore our latest thoughts, guides, and industry news on conversation analytics and AI.
Blog
Enforcing Script Adherence Increases LTV 5x
“Script” has become a naughty word in the contact center space, much...
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Blog
Managing Remote and Hybrid Contact Center Agents With Speech Analytics
According to Deloitte’s Global Contact Center Survey, 71 percent of contact center...
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Blog
6 Speech Analytics Insights Revealed During the Coronavirus Pandemic (Updated 3/25/20)
The COVID-19 coronavirus is affecting everyone. As a provider of managed CallMiner...
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Blog
5 Questions to Ensure Your Agents are Making the Appropriate Effort
Effort can be measured -- whether it is effort invested building rapport, gathering required...
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