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Explore our latest thoughts, guides, and industry news on conversation analytics and AI.

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Speech Analytics Goal Setting – Kyle Carter interviewed by Centerfirst’s Pete Guillot

Mar 19, 2022 • Ken Pedersen

Speech Analytics Goal Setting – Kyle Carter interviewed by Centerfirst’s Pete Guillot

Zenylitics partners with Pharma / healthcare specialist Centerfirst. In this interview conducted...

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Zenylitics ‘Guided insights as a Service’

Feb 09, 2022 • Kyle Carter

Zenylitics ‘Guided insights as a Service’

Here is our founder, Kyle Carter, describing Zenylitics’ “Guided Insights as a...

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Enforcing Script Adherence Increases LTV 5x

May 07, 2020 • Kyle Carter

Enforcing Script Adherence Increases LTV 5x

“Script” has become a naughty word in the contact center space, much...

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Coffee, Whiskey Glasses, and Seven Quick Uses of Customer Behavioral Data

Dec 20, 2018 • Ken Pedersen

Coffee, Whiskey Glasses, and Seven Quick Uses of Customer Behavioral Data

Today started as many days do. A cup of coffee, quick breakfast...

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