What Is Conversation Intelligence? Definition, How It Works, and Examples
Conversation intelligence is the process of using AI to capture, transcribe, and analyze business conversations and then turn that raw material into structured insights that inform decisions across sales, service, quality assurance, and compliance. The technology relies on natural language processing and machine learning to identify key moments, customer sentiment, and pain points from calls, […]
Why Simplicity Outperforms Complexity in Conversation Intelligence
Zenylitics Cost of overmeasurement What truly matters Framework Talk to us Conversation intelligence Analytics that drives outcomes We recently worked with a sales organization that had a clean, straightforward goal: improve conversions. The path should have been simple. Instead, the team was measuring everything they could capture. Every behavior, every action, every metric. The […]
Zenylitics Named CallMiner’s 2025 Business Impact Partner of the Year for the Second Consecutive Year
We’re proud to share that Zenylitics has been recognized as CallMiner’s 2025 Business Impact Partner of the Year, marking our second consecutive win at the annual LISTEN Awards. The LISTEN Awards celebrate organizations using conversation intelligence and AI to transform customer experience, operational efficiency, and business performance. For Zenylitics, this recognition highlights what drives our […]
Your First 60 Days With Zenylitics: Turn Onboarding into Outcomes
There is a stat that always sticks with us at Zenylitics. Around 63% of customers say onboarding is the make or break moment in their relationship with a SaaS company. The first 60 days are not just “setup.” They are the moment a new partner either becomes essential to your operation or quietly fades into […]
Unlock Hidden Revenue: How Sales Teams Win with Conversation Data
By Zenylitics — Data-Driven Sales Excellence Unlock hidden revenue in your sales process by analyzing your conversation data. Discover how the AIM framework drives measurable growth and retention for leading sales organizations. Why Most Sales Teams Miss Out on Revenue Opportunities Sales leaders are sharp, strategic, and relentless about hitting their revenue goals. […]
Stop Listening to Call Recordings: Why AI Should Do the Heavy Lifting
Tired of spending hours with headphones on? Learn how CallMiner AI Assist cuts discovery time by 16%, surfaces hidden themes, and frees analysts to focus on strategy. The Old Way: Human Ears on Every Call Listening to call recordings is a painfully manual process. Even Kyle Carter, founder of a conversational intelligence company, says: “I […]
Agent Script Adherence: How Measuring Key Agent Behaviors Increases LTV
“Script” has become a naughty word in the contact center space, much like “work from home” (pre-COVID), for good reason. We hear it all the time with new clients. “Ugh…no. We don’t use scripts. We want our agents to sound natural and build rapport with our customers.” This is an understandable sentiment. No customer wants […]
Managing Remote and Hybrid Contact Center Agents With Speech Analytics
According to Deloitte’s Global Contact Center Survey, 71 percent of contact center agents now work fully remote or in a hybrid arrangement. That shift changes how supervisors catch problems on calls, since walking the floor and overhearing a live call is no longer an option for most teams. Quick answer Speech analytics helps manage remote […]
5 Questions to Ensure Your Agents are Making the Appropriate Effort
Effort can be measured — whether it is effort invested building rapport, gathering required information, or getting across a value proposition with a sales prospect.
7 Agent Adoption Tips for your Speech Analytics Program
Speech analytics programs should deliver initial results within 90 days. How you on board your agents can impact how quickly you see results in yours. Here are 7 tips for driving agent adoption in your speech analytics program. Focus your initial efforts Clarify the quick wins you want to achieve. It is easy to go […]