Blog Insights
Explore our latest thoughts, guides, and industry news on conversation analytics and AI.
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Stop Listening to Call Recordings: Why AI Should Do the Heavy Lifting
Tired of spending hours with headphones on? Learn how CallMiner AI Assist cuts discovery time by 16%, surfaces hidden themes, and frees
Speech Analytics in Healthcare: Ken Pedersen Interviewed by CenterFirst
CEO Ken Pedersen is interviewed by Pete Guillot, President of CenterFirst, regarding the state of speech analytics advances in healthcare. Pete:
Speech Analytics Goal Setting – Kyle Carter interviewed by Centerfirst’s Pete Guillot
Zenylitics partners with Pharma / healthcare specialist Centerfirst. In this interview conducted by Pete Guillot, Kyle Carter, Zenylitics’ founder, explains his rationale
Agent Script Adherence: How Measuring Key Agent Behaviors Increases LTV
“Script” has become a naughty word in the contact center space, much like “work from home” (pre-COVID), for good reason. We hear
Managing Remote and Hybrid Contact Center Agents With Speech Analytics
According to Deloitte’s Global Contact Center Survey, 71 percent of contact center agents now work fully remote or in a hybrid arrangement.
5 Questions to Ensure Your Agents are Making the Appropriate Effort
Effort can be measured — whether it is effort invested building rapport, gathering required information, or getting across a value proposition with a sales prospect.