Your First 60 Days With Zenylitics: Turn Onboarding into Outcomes

There is a stat that always sticks with us at Zenylitics.

Around 63% of customers say onboarding is the make or break moment in their relationship with a SaaS company.
The first 60 days are not just “setup.” They are the moment a new partner either becomes essential to your operation
or quietly fades into the background.

We built our onboarding experience around a simple belief:

Those first 60 days should feel like progress, not a project.

Onboarding, The Gym, And The Power Of A Plan

Think about the last time you went back to the gym after a break.

You do not walk in, throw plates on the bar, and jump straight into a heavy deadlift. That is how workouts end early
and injuries last long. You start with a plan. You warm up. You build up slowly. You cool down and reset for the next
session. The process is what creates long term strength.

We view onboarding the same way.

Even the most experienced contact center leaders should not be expected to log in for the first time and instantly know
where to push, what to track, and how to turn insight into action. Our job is to bring the plan, the warmup, and the
progression, so your team can focus on what they do best.

At Zenylitics, your first 60 days are designed to feel like that well structured training program. Intentional. Guided. Measurable.

It Starts With Clarity, Not Complexity

From day one, we focus on clarity.

You get a clear charter that answers three questions in plain language:

• What are we here to improve
• How are we going to measure it
• What does success look like in the first 60 days

We avoid jargon and vague promises. Everyone on your side and our side knows why we are doing this and what “good” will
look like when we get there.

Along with that, we share a simple, human version of your early metrics so leaders, analysts, and frontline managers are
speaking the same language. No one is left guessing what a term means or how a KPI is calculated. When definitions are
clear, decisions get easier.

Behind the scenes, our team is already connecting your data and configuring the platform. You do not have to chase tickets
or babysit the process. You stay focused on your business while we focus on the plumbing.

The First Conversations That Actually Move Things

Once your integration is ready, we sit down together.

These early sessions are not “demo theater” where you watch someone click through screens that have nothing to do with
your world. We walk you through real insights from your own data, even at this early stage.

Together, we:

• Look at what your data is already telling us
• Align on priorities for the next few weeks
• Set expectations around participation and decisions

This is where questions come to the surface.

• What does this correlation really mean for our agents
• How should we read this behavior trend
• What would “good” look like if we solved this

Think of it as your warmup set. You are learning the movement, feeling the weight, and preparing for real work,
not just sitting in a classroom.

Training That Respects Time And Builds Confidence

The biggest risk with any new platform is that it becomes “something else to log into.”

We design our training to avoid that from day one.

Instead of trying to teach every feature, we pick a focused cadence that fits your bandwidth, often weekly or biweekly.
Each session connects directly to concrete outcomes:

• Helping supervisors see and coach to the behaviors that matter
• Giving QA teams sharper, more targeted views of performance
• Showing leaders how to connect frontline behavior to business results

Your teams are not just shown where to click. They are shown how to use the platform to answer the questions they already
care about.

The goal in these early weeks is confidence.

If people feel comfortable and see quick, meaningful wins, adoption follows naturally.

Guided Insights At 30 Days: The First Wave Of Results

Around the 30 day mark, something important happens. You finally have enough data flowing through Zenylitics to tell a story.

That is when we sit down for your first Guided Insights session.

By this time, we have:

• Identified the KPIs and leading indicators that matter most to you
• Watched how your teams and customers behave in real conditions
• Started to see patterns emerge across agents, queues, or products

In that session, we walk you through the “first wave” of insight:

• Where are behaviors already strong
• Where are there gaps in consistency
• What is starting to move, even if the headline numbers have not fully shifted yet

It is like stepping onto the scale and seeing the trend line for the first time. The change might be modest, but the
direction is clear. Now you know where to double down.

Guided Insights At 60 Days: Your Before And After Story

At the 60 day mark, the picture sharpens.

We return for a second Guided Insights session, this time focused on your before and after story.

Here, we compare:

• How your metrics looked when you started
• What has changed in behavior and outcome since then
• Which coaching or interventions have had the biggest impact

For a contact center, that might sound like:

• Average handle time coming down in specific call types
• More consistent adherence to the behaviors of your top performers
• Fewer repeat contacts around known problem areas
• Early improvement in CSAT or conversion rates

It is no longer “we think things are better.” You have a clear, data backed narrative of the progress made in just
60 days, and a roadmap for what comes next.

Keeping Momentum With GI Messenger

Of course, insight is only useful if it stays visible.

That is where GI Messenger comes in. During your first 60 days, and beyond, it quietly keeps everyone in the loop
by surfacing the most relevant insights directly into your workflow.

You are not expected to hunt through dashboards or pull ad hoc reports every day. Instead, you get small, timely nudges
that highlight what is changing and where to focus.

It feels less like a tool you have to remember to check and more like a coach that taps you on the shoulder at the
right moments.

Why Time To Value Matters So Much

In a contact center, delayed value is lost value.

Every month spent “getting set up” is a month where:

• Agents keep repeating the same habits
• Leaders rely on the same limited views
• Customers continue to experience the same friction

We believe value in under 60 days should not be a pleasant surprise. It should be the standard.

That is why our onboarding is built around three simple principles.

Three Principles That Shape Your First 60 Days

• Clarity first
  We start by aligning on goals, metrics, and timelines so everyone knows why we are here and what we are trying to change.
• Confidence early
  We design training and early wins that make people feel capable, not overwhelmed. When teams feel successful quickly,
  adoption becomes natural.
• Insights that keep flowing
  We make sure guidance never goes “out of sight, out of mind.” With Guided Insights sessions and GI Messenger, your
  organization has a steady stream of clarity, not one big presentation followed by silence.

Ready To Turn Your First 60 Days Into A Turning Point

The first 60 days with Zenylitics are about more than implementation. They are about building a foundation of habits,
insights, and outcomes that will keep paying off long after onboarding is “finished.”

Faster adoption.
Faster insight.
Faster, measurable ROI.

If you are ready to turn those crucial first 60 days into your best 60 days, we would love to help you write that
before and after story.