Stop Listening to Call Recordings — Let AI Do the Heavy Lifting
Tired of spending hours with headphones on? Learn how CallMiner AI Assist cuts discovery time by 16%, surfaces hidden themes, and frees analysts to focus on strategy.
The Old Way: Human Ears on Every Call
Listening to call recordings is a painfully manual process. Even Kyle Carter, founder of a conversational intelligence company, says:
“I hate listening to phone calls. I hate when other people have to listen to phone calls.”
Yet, it’s what contact center analysts have done for years—until now.
AI Assist: Ask, Scan, Map
We’ve used CallMiner’s platform for years to uncover interaction insights. But the process of discovery—identifying themes, tagging behaviors—still required human effort. Enter AI Assist.
Here’s how it works:
- Type a question in plain language — e.g., “Give me themes.”
- The AI scans thousands of conversations in seconds.
- You get an instant visual map of key topics.
Human Intelligence × Machine Efficiency
Before AI Assist, discovery meant:
- Listening to hours of calls.
- Documenting keywords, tone shifts, and intent.
- Creating manual taxonomies to categorize behavior.
With AI Assist, the heavy lifting is done by the machine. Analysts validate, interpret, and act on findings—not transcripts.
Result: In an internal Q2 2025 study (n = 8 analysts, 600+ calls), discovery time was reduced by 16%. That’s a full workday saved every week.
Finding the Unknown Unknowns
What makes AI Assist powerful is its ability to uncover things humans miss. Kyle Carter puts it well:
“I can’t even quantify how many times a customer has asked: ‘Tell me what we don’t know.’”
AI doesn’t get tired. It doesn’t skim the 47th call in a queue. It just finds patterns. That’s critical when detecting:
- Product issues customers aren’t explicitly reporting
- Compliance risks buried in everyday interactions
- Sales objections that haven’t made it into training
Faster Onboarding for New Customers
With AI Assist, there’s no need to wait weeks for onboarding and custom tagging. You can:
- Ask questions using natural language.
- See what’s happening in your customer interactions—immediately.
- Start getting value before content and models are fully customized.
Let Analysts Be Analysts
We’re not replacing analysts—we’re freeing them. AI listens. Humans interpret, strategize, and solve real problems. As Kyle says:
“I don’t want my analysts listening to calls. I want them looking at data, solving problems, and helping customers.”
What Would You Do With 10 Extra Hours a Week?
This isn’t about just saving time. It’s about reinvesting it in:
- Improving NPS scores
- Building proactive CX strategies
- Creating better outcomes for customers and teams
What could you do with 5, 10, or even 20 extra hours a week? Drop a comment or message us—we’d love to hear.
Ready to Stop Listening and Start Learning?
If you’re curious how we use CallMiner AI Assist to transform discovery and unlock smarter outcomes for clients, let’s talk.