Vendors Won’t Fix Your Analytics Problem. Partners Will.
They held the data hostage. We called their bluff. This isn’t just another vendor horror story—it’s a wake-up call for contact centers starving for real insight.
In this video, we break down:
- 👉 The hot dog stand problem / why most vendors are transactional
- 👉 A real story of vendor resistance—and what you can do to sniff them out
- 👉 3 dead-simple questions to help you spot a partner vs. a poser
- 👉 What true partnership actually looks like in analytics If you’re tired of buying data tools that deliver nothing but complexity, it’s time to rethink the relationship.
Zenylitics partners with you to unlock the full value of your customer conversations—turning chaos into clarity, and insight into impact.
At Zenylitics, we believe data should work for people—not the other way around.
Join the conversation:
If you’re tired of buying data tools that deliver nothing but complexity, it’s time to rethink the relationship. Zenylitics partners with you to unlock the full value of your customer conversations—turning chaos into clarity, and insight into impact. 🔥 Want analytics that actually work? Let’s talk.
#AnalyticsOutside #Zenylitics #ConversationIntelligence #AI #ContactCenter #DataDrivenDecisions #CustomerExperience #CallMiner #GuidedInsights
Transcript follows:
Let’s talk about hot dogs.
When you buy one, it’s a simple deal. Money changes hands. You get your lunch. The vendor moves on.
If you get food poisoning later? That’s your problem. The transaction is over.
That’s how a vendor operates—transactional, surface-level, limited to no accountability.
Your contact center has X problem. You’re likely being inundated with vendors offering to solve that problem. Most are looking to sell you a hot dog, indigestion be damned.
Here is a situation we are currently dealing with.
We started working with a new client recently. Great company. Smart team. But they had one big problem:
Their telephony platform—the system that handles every customer interaction—was managed by a third-party vendor.
Not just managed. Controlled.
Working with vendors isn’t new to us. Most of the time, not a big issue.
So, we reach out. Ask to connect, collaborate, get this integration done so we can get down to the real work.
And right out of the gate… resistance.
The vendor tells our client, “Oh, we already have a competing product. No need to work with Zenylitics.”
They didn’t say that because their product is better.
They said it because they saw us as a threat, not a collaborator.
Eventually, after a lot of pushing—they agree to share the data… but only if they handle the integration.
Fine. Normally, integrations like this? We get them done in a few days. Maybe a week, tops.
But it’s been over three months.
Still no data.
Still no progress.
They don’t care.
They didn’t offer analytics services until we showed up.
They only unlocked the data when our customer’s CIO raised hell.
And they charged our customer for an integration we would’ve done for free.
That’s not partnership.
That’s a vendor mindset.
All service providers are going to seem like a “vendor” at first glance.
Here are three questions you can use in your screening process to help determine if they’re a partner, or a hot dog vendor.
- Let’s say we hit a snag in a critical process – integration issues or delays in delivery – what does your escalation process look like?
- If they say “we will log a ticket”…run.
- How do we measure success on this project – and what happens if we are off track?
- Vendors care about SLAs, partners care about shared outcomes. The difference in their response will be very easy to spot.
- Tell us about a time you pushed back on a client request.
- Hot dog vendors take orders and fulfill them without consideration. Partners will tell you you’re going to have a bad time if you eat those 6 hotdogs you just ordered.
Zenylitics takes pride in being our customer’s partner. It’s so important to us, it’s part of our guiding principles and something we talk about from the first engagement with a prospective client.
The next time you’re looking for insights from your conversations that actually drive impact, or need help with your contact center analytics?
Click the link below and let’s talk.
