That led us to one simple question: What if there was a company that could build on top of speech analytics to help executives justify their spending on customer interaction tools, with a cost structure that can reduce spend? This question is why we exist. We develop solutions using a combination of AI powered speech analytics, combining it with our people and process expertise, at a price you will love.
Our team has decades of contact center experience in customer service, account servicing, and collections operations, as well as compliance, quality assurance, and executive-level leadership. We know that a top-notch QA program does more than just “check the box”. The best programs provide risk mitigation through complaint and dispute management, improve customer experience, and provide contact center leaders with invaluable agent coaching and training opportunities and insight into their customers and their needs.
Our passion is driven by the idea that a QA program can be fluid and specific to our clients’ needs. We’ve seen too many instances where QA is looked upon solely as a cost center, not a valued addition to day-to-day operations. Our programs are built by leveraging our experiences in contact center operations and mastery of speech analytics to create packages that specifically target our client’s needs.
Dunlop Sports
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LJ Ross Associates
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Centerfirst
www.center-first.com
Inizio
www.inizio.com
When our team provides design and digital marketing. Applied arts can include industrial design, graphic design, fashion design, and the decorative arts which traditionally includes craft objects.
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Stephanie is a creative artist and founding partner, providing smart & flexible digital services.
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Alex is a creative artist and founding partner, providing smart & flexible digital services.
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Stacey is a creative artist and founding partner, providing smart & flexible digital services.
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Kyle Carter is Founder of Zenylitics, LLC, bringing over 25 years of contact center experience delivering measurable improvements in efficiency, compliance, and performance. Before founding Zenylitics, Kyle managed large-scale analytics programs that enhanced customer experience and navigated complex regulatory environments. Recognizing the growing need for scalable interaction analytics, he founded Zenylitics to help businesses unlock AI-powered insights. Under his leadership, Zenylitics has partnered with CallMiner to provide AI-driven analytics solutions that improve sales performance, customer satisfaction, agent efficiency. When he’s not diving into analytics and AI, Kyle enjoys fly fishing, snowboarding, cooking, and lifting weights.
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Ken Pedersen has been CEO of Zenylitics since 2018. Before that he was COO of Geneca, a custom software development in Chicago. He was Visiting Assistant Professor in the Department of Computer Technology at Purdue University where he specialized in expert systems. He has authored three books, including Expert Systems Development for John Wiley & Sons (1989). Zenylitics partners with CallMiner to deliver its Guided Insights as a Service™ offering.
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Shubham joined Zenylitics in 2021. He heads up Zenylitics PTY Ltd. as Director and runs Zenylitics’ analytics practice. He has played a number of roles in the contact center industry and has deep experience with various analytics tools. He is an adventure sports lover and avid traveler.
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At Zenylitics, we believe that data should work for people, not the other way around.
Everything we do is built on the idea that AI and analytics should simplify decision-making, not complicate it.
These guiding principles define who we are, how we work, and the impact we strive to make every day.
We are a team of speech analytics experts, project managers, data analysts and much more.