OUR SERVICES

Speech Analytics

Speech analytics has revolutionized quality control by providing an unmatched level of insight into agent-customer interactions. Our team uses our knowledge of speech analytics to create effective monitoring programs, automated scoring models, and exception reports that focus on your opportunity areas. We do the heavy lifting, you reap the benefits.

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Onboarding Support

Our team will lead you through the onboarding process to ensure that your data is transmitted securely and efficiently.

Program Creation

You know “what” you want to achieve with speech analytics. Our team will build a program that will show “how” you achieve those goals.

Training

You are an expert at your business. Zenylitics’ expertise is speech analytics. We will provide training and support to your teams to ensure adoption and ongoing successes.

Content Creating

Exception Reporting: Find calls with value and route them to key individuals within your organization.
Automated Scoring: Scoring models that require no agent intervention whatsoever. Every day, every call.

Quality Assurance

Effective quality assurance programs are not “one size fits all”. We understand that the most successful solution is one that is tailored specifically to your business. We will collaborate with your team to customize a program that fits the needs and budget of your organization.

Improved Performance

Leveraging our speech analytics software allows our team to target opportunity areas for your business. Focusing our efforts on those opportunities drives results for your business.

Scalable

Whether you need one associate or a full speech analytics-driven team, we have a solution for you.

Cost Effective

Our solutions are custom-built to fit your budget.

Simple Implementation

Our onboarding program makes implementation a breeze.

Consulting

Many of our clients have already started on their journey with speech analytics at the enterprise level. Our experienced team can help speed you to ROI, whether at the program level or for ad-hoc project engagements.

Program Management

Our program managers can work with the leaders to ensure that your organizational goals are achieved with your speech analytics program. We can become the internal advocate for your speech analytics project, without causing any resource drain on your team.

Analyst

Are you building a scorecard and your analyst team is stretched to thin to deliver? We can assist. Our team can build content to your specifications as needed.

Want to Learn More?

CallMiner Project Initiatives

Eureka CallMiner success begets new speech analytics use cases. 

Perhaps your success is in compliance. Now you see the opportunity to increase sales effectiveness. Or you now see the potential for increasing customer satisfaction. We can accelerate your ROI by standing new use cases efficiently. 

For 3PL's using CallMiner for their own customers, bringing on new clients doesn't have to be held up by internal resource constraints. We can become your onboarding partner to accelerate growth by scaling your speech analytics backend. Learn how our experienced program management and project team can onboard your new customers in as little as 30 days.

 

Speech Analytics Program Management

What if you have never run a successful speech analytics program before. Having a seasoned advisor or program leader can set you up for success by getting your CallMiner project off on the right foot. Our program leadership has delivered many successful speech analytics projects. Avoid false starts that put your program at risk. Our program leaders work with your staff to ensure your goals are achieved.

You know “what” you want to achieve with speech analytics. Our team will build a program that will show “how” you achieve those goals. Talk to us about helping you drive your CallMiner Eureka speech analytics program to success.

CallMiner Analyst

Are you building a scorecard and your analyst team is stretched too thin to deliver? Is your team having a tough time getting that first critical mass to start delivering value?

We can assist. Our analysts can caputre your requirements and deliver to your specifications as needed. Zenylitics can be that quick hitter that gets you over the hump in your CallMiner speech analytics journey.

Need Help?

CallMiner Project Initiatives

Eureka CallMiner success begets new speech analytics use cases. 

Perhaps your success is in compliance. Now you see the opportunity to increase sales effectiveness. Or you now see the potential for increasing customer satisfaction. We can accelerate your ROI by standing new use cases efficiently. 

For 3PL's using CallMiner for their own customers, bringing on new clients doesn't have to be held up by internal resource constraints. We can become your onboarding partner to accelerate growth by scaling your speech analytics backend. Learn how our experienced program management and project team can onboard your new customers in as little as 30 days.

 

Speech Analytics Program Management

What if you have never run a successful speech analytics program before. Having a seasoned advisor or program leader can set you up for success by getting your CallMiner project off on the right foot. Our program leadership has delivered many successful speech analytics projects. Avoid false starts that put your program at risk. Our program leaders work with your staff to ensure your goals are achieved.

You know “what” you want to achieve with speech analytics. Our team will build a program that will show “how” you achieve those goals. Talk to us about helping you drive your CallMiner Eureka speech analytics program to success.

CallMiner Analyst

Are you building a scorecard and your analyst team is stretched too thin to deliver? Is your team having a tough time getting that first critical mass to start delivering value?

We can assist. Our analysts can caputre your requirements and deliver to your specifications as needed. Zenylitics can be that quick hitter that gets you over the hump in your CallMiner speech analytics journey.

Need Help?

At Zenylitics we are passionate about improving our client’s contact center performance through the application of advanced speech and language analytics.

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