OUR SERVICES

Speech Analytics as a Service

Speech analytics has revolutionized call center effectiveness by providing an unmatched level of insight into agent-customer interactions. Our team uses speech analytics to create effective monitoring programs, automated scoring models, and exception reports that focus on your opportunity areas. We do the heavy lifting, you reap the benefits.

Delivered as a ‘SaaS’ service and bundled with ongoing support, Zenylitic’s CallMiner Eureka speech analytics let’s you start small and grow your program as it proves its value to your company.

Avoid capital outlays and avoid hiring specialized staff. See our demo of CallMiner Eureka and learn how to improve call center effectiveness with CallMiner speech analytics.

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Many of our clients have already started on their journey with speech analytics at the enterprise level. Our experienced consulting team can help speed your program to ROI, whether at the program level or for ad-hoc project engagements.

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Program Management

Our program managers can work with the leaders to ensure that your organizational goals are achieved with your speech analytics program. We can become the internal advocate for your speech analytics project, without causing any resource drain on your team.

Analyst

Are you building a scorecard and your analyst team is stretched to thin to deliver? We can assist. Our team can build content to your specifications as needed.

Program Creation

You know “what” you want to achieve with speech analytics. Our team will build a program that will show “how” you achieve those goals.

Speech analytics with CallMiner holds the promise to transform your call center effectiveness. Sometimes, though, your team needs training now to jump from promise to results.
Zenylitic’s expert training quickly enhances your CallMiner ROI.

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Training

You are an expert at your business. Zenylitics’ expertise is speech analytics. We will provide training and support to your teams to ensure adoption and ongoing successes.

Onboarding Support

Our team will lead you through the onboarding process to ensure that your data is transmitted securely and efficiently.

Support

Learn to leverage CallMiner Eureka in terms of your specific use cases.

Quality Assurance

Effective quality assurance programs are not “one size fits all”. We understand that the most successful solution is one that is tailored specifically to your business. We will collaborate with your team to customize a program that fits the needs and budget of your organization.

Improved Performance

Leveraging our speech analytics software allows our team to target opportunity areas for your business. Focusing our efforts on those opportunities drives results for your business.

Scalable

Whether you need one associate or a full speech analytics-driven team, we have a solution for you.

Cost Effective

Our solutions are custom-built to fit your budget.

Simple Implementation

Our onboarding program makes implementation a breeze.

 

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