Managed Speech Analytics Services for Contact Centers
Zenylitics helps contact center leaders turn customer conversations into actionable insights using AI-enabled speech analytics, human expertise, and guided execution.
CallMiner Business Impact Partner of the Year
AI-Enabled Speech Analytics Expertise
Contact Center QA, CX, Compliance & Revenue Insights
People + Process + Technology Model
Your Contact Center Is Already Capturing the Voice of the Customer — But Is It Turning That Data Into Action?
The QA Blindspot
Most contact centers record thousands of conversations, yet internal QA teams can only manually review a tiny sample of calls. Valuable insights stay buried forever.
Missed Compliance Issues
Without 100% conversation visibility, critical regulatory compliance issues, script deviations, and customer friction points are easily missed until it's too late.
Hidden Patterns
Valuable sales trends, macro-level customer experience (CX) bottlenecks, and service delivery performance patterns remain hidden deep within unanalyzed audio data.
Data Without Strategy
Contact center leaders receive charts and legacy static reports constantly, but they rarely get the actionable, operational guidance required to execute real change.
While teams struggle to convert massive amounts of raw voice calls into clear, business-driving decisions—Zenylitics bridges the gap between raw data collection and true operational execution.
Zenylitics Turns Conversation Data Into Business Intelligence
Zenylitics helps organizations use speech analytics to identify customer trends, agent behaviors, service issues, compliance risks, revenue opportunities, and operational friction. The company combines analytics expertise, contact center experience, and CallMiner-driven conversation intelligence.
Analytics Expertise
We don't just hand over software. We analyze your voice data to pinpoint trends and clear operational friction.
Contact Center Experience
Built by industry professionals who understand QA baselines, compliance risks, and customer experience metrics.
CallMiner Powered
Leveraging world-class speech analytics engine capabilities to deliver deep, enterprise-level conversation intelligence.
Guided Insights as a Service™
Guided Insights as a Service™ is Zenylitics’ managed speech analytics model. Instead of leaving your team to configure, analyze, interpret, and act on conversation intelligence alone, Zenylitics supports the full insight-delivery process with analysts, process expertise, and speech analytics experience.
People
Speech analytics and data specialists help find the right insights.
Process
Programs are structured around business objectives, QA needs, compliance risk, and operational priorities.
Technology
CallMiner-powered conversation intelligence and integrations support deeper analysis.
Where Zenylitics Can Help
Customer Experience Insights
Identify friction points, call drivers, sentiment patterns, and recurring customer issues.
Quality Assurance at Scale
Move beyond small manual samples and uncover wider agent performance patterns.
Compliance & Risk Monitoring
Detect language, dispute, complaint, or process issues that may create risk.
Agent Coaching Intelligence
Find coaching opportunities based on real conversation patterns.
Sales & Revenue Opportunities
Identify buying signals, missed upsell opportunities, and conversion blockers.
Collections & Account Servicing
Improve visibility into collection conversations, customer objections, and recovery opportunities.
How Zenylitics Works With Your Team
Understand Your Contact Center Goals
Zenylitics reviews your business objectives, team structure, existing tools, and priority use cases.
Connect Conversation Data
The team helps align CallMiner data and relevant systems where needed.
Build Analytics Themes
Zenylitics identifies conversation patterns, trends, risks, and opportunities.
Deliver Insights and Recommended Actions
Your team receives practical insights that can support CX, QA, compliance, coaching, and performance decisions.
Recognized for Business Impact in Conversation Intelligence
Zenylitics was recognized by CallMiner as Business Impact Partner of the Year, with CallMiner highlighting the company’s ability to turn conversation intelligence into measurable business results through speed to insights, client partnership, and analytics leadership.
Trusted by Enterprise Leaders
Request a Conversation Analytics Review
Frequently Asked Questions
Zenylitics is best positioned as a managed speech analytics and conversation intelligence partner. Its Guided Insights as a Service™ model combines technology, people, and process expertise.
Zenylitics publicly positions its work around CallMiner-driven speech analytics and CallMiner partnership. A landing page should ask prospects what platform they currently use.
CX, QA, compliance, sales, collections, operations, and contact center leadership teams.
Call drivers, customer friction, agent behavior patterns, compliance risks, missed revenue opportunities, silence time, escalation causes, and coaching opportunities.
Zenylitics can review the prospect’s current contact center goals, analytics maturity, and use case fit.