by Ken Pedersen | Mar 29, 2022 | Use Cases
CEO Ken Pedersen is interviewed by Pete Guillot, President of CenterFirst, regarding the state of speech analytics advances in healthcare. Pete: Welcome to another two-part series in our video with experts from around the industry. Today, we have Ken Pedersen. Ken is...
by Kyle | Feb 8, 2022 | Use Cases
Here is an interview snippet between Zenylitics founder Kyle Carter, and Rebecca Roberts, COO of LJ Ross. The 2-minute conversation explores best practices in Collections RevOps using speech analytics to maximize the potential of financial services revenue recovery....
by Kyle | May 7, 2020 | Use Cases
“Script” has become a naughty word in the contact center space, much like “work from home” (pre-COVID), for good reason. We hear it all the time with new clients. “Ugh…no. We don’t use scripts. We want our agents to sound natural and build rapport with our customers.”...
by Kyle | Sep 20, 2018 | News and Information, Use Cases
The most successful operations leaders are always looking for that “edge” or tool to give them an advantage. They’re searching for that new process or technology that will resonate with their executives during their next big board meeting, when they hear something...
by Shannon | Sep 11, 2018 | News and Information, Use Cases
Practice what you Preach! Amazing insights from CM Training Or as I also like to say, lead by example. I’m trying to successfully do both. I am always telling potential clients and current clients how important training is in a successful SA & QA solutions...
