ISO Rock Star Analyst

ISO Rock Star Analyst

  We are looking to add a part-time analyst to our Zenylitics team.  The individual will work remotely on a project basis analyzing our customer’s interaction data.  Self-motivated, strong analytical skill, ability to communicate value and ROI to a client is...
Practice what you Preach!

Practice what you Preach!

Practice what you Preach! Amazing insights from CM Training Or as I also like to say, lead by example. I’m trying to successfully do both. I am always telling potential clients and current clients how important training is in a successful SA & QA solutions...
The Speech Analytics Dilemma

The Speech Analytics Dilemma

THE SPEECH ANALYTICS DILEMMA Is your platform acting as big brother, collecting dust, or something more robust? In today’s compliant centric credit and collection world, more and more agencies are turning to speech analytics platforms to help solve their compliance...
Driving Contact Center Effectiveness…

Driving Contact Center Effectiveness…

Driving Contact Center Effectiveness through a Custom Fitting of Your Speech Analytics Solution Buying the right technology and getting it to work properly is no more complicated than building a nuclear reactor from wristwatch parts in a darkened room using only your...