by Kyle | May 12, 2022 | Agent Management
First, you sent them home to work. Now you call them back to the office. At least some of them. Is there a difference in agent performance by venue? During the early days of Covid, we provided in-the-moment coaching on coronavirus messaging. As companies rushed to...
by Kyle | Mar 24, 2020 | Agent Management
May you live in interesting times… A few short weeks ago, everything was business as usual. Traffic was brutal, the lines at Kroger were normal, and the availability of paper products wasn’t even the slightest concern. Add a global pandemic into the equation…Grocery...
